by LunaWeb Article by Chris Haycox Many businesses like to advertise that they have excellent customer service or top service records, but what does this really mean? More importantly what does this mean for customers? With so many businesses promising to be the best and have [...]
by WSDOT Article by Michiel Van Kets And there is good empirical evidence to show that investing in raising service levels and satisfying customers is not a wasted indulgence. As long ago as 2002 Tom van der Wiele, Professor of Business and Management at the Rotterdam [...]
by Nouhailler Article by Clark Barton Customer service is a very essential part of business. It is one of the reasons why customers choose to stay with a particular company and their products or service. Good customer service is all about attracting new customers as well [...]
